Privacy Policy

Five Star Cleaning USA Effective Date: February 6, 2026

1. Information We Collect We collect information you provide directly to us when you:

Request a service quote.
Contact us through our website, phone, or email.
Subscribe to our newsletter.
Use our chat system.
Opt-in to receive SMS notifications.

The types of information we may collect include your name, email address, phone number, property address, and any other details you choose to provide.

2. How We Use Your Information We use the information we collect to:

Provide, maintain, and improve our cleaning services.
Process transactions and send related information, including confirmations and receipts.
Respond to your inquiries, comments, and requests.
Send you service updates, security alerts, and support messages.
Send SMS notifications regarding appointment reminders, quotes, and exclusive offers (subject to your consent).
Comply with legal obligations.

3. SMS & Text Messaging Policy (Opt-In / Opt-Out) By providing your phone number and checking the consent box (or explicitly agreeing during a call/chat), you consent to receive text messages (SMS) from Five Star Cleaning USA.

Opt-In: Consent is obtained when you request a quote, book a service, or fill out a contact form on our website fivestarhousecleaning.com.
Frequency: Message frequency varies based on your service status (e.g., quote follow-ups, appointment reminders, or marketing promos).
Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS "STOP", we will send you an SMS to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text "START".
Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at our contact page.
Rates: Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you.

4. Information Sharing & Disclosure We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

Specific to SMS: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody.

6. Updates to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Effective Date."

7. Contact Us If you have any questions about this Privacy Policy or our practices, please contact us:

Website: fivestarhousecleaning.com
Location: North Lauderdale, FL